For your convenience and because we want to adapt to most situations, Sweet *n Fairy offers three delivery solutions: collection in store, collection in relay point or delivery to your home or office.
In addition, delivery via Mondial Relay is free from € 49 orders in Belgium and from € 69 in France!
- Pick up in Sweet *n Fairy stores (free)
After payment of this, you have the possibility to come and collect your order at Sweet *n Fairy in Anderlecht (Brussels) or in Braine l'Alleud (Brabant-Wallon).
Deadline: 24 to 48 hours after your order has been approved, and only by email or telephone confirmation (+32 (0) 2 385 36 22 or +33 (01 78 90 04 19), you can pick up your order .
Address Anderlecht: Shopping Cora Anderlecht, Drève Olympique 15 in 1070 Anderlecht.
Braine l'Alleud address: Chaussée d'Alsemberg 212, 1420 Braine l'Alleud.
Possibility of free and easy parking.
- Packaging and shipping
Shipping costs include packaging, handling and postage. We advise you to group your purchases into a single order. We cannot group two separate orders and you will have to pay the shipping costs for each of them.
Packages are generally dispatched the next business day following receipt of your payment.
The package can be tracked online but it will be delivered without signature or insurance of the value in the event of loss or damage by post (refer to the general conditions of sale for responsibilities).
Delivery by BPost: 97% of packages processed by BPost are delivered within 24 hours in Belgium. Delivery in 3 to 5 working days in countries bordering Belgium, between 4 and 7 working days within the European Union and between 4 and 10 working days in more than 220 countries and regions. These deadlines are provided for information only and are not contractual.
All packages are equipped with Track & Trace (transparent and constant tracking of the package).
For Belgium: If you are not at home => Passage Notice + 2nd presentation if necessary (via the BPost App, you can request a second presentation, or pick up your package within 14 calendar days at the office of post office or at the nearest Post Point.)
By Mondial Relay, delivery times are slightly longer.
If any delays occur and whatever the mode of delivery, Sweet *n Fairy cannot be held responsible if the customer is not up to date with his contractual obligations (insufficiently informed address, absence of the recipient, strikes, weather conditions unfavorable…).
Belgium: Depending on the weight of your package, (see price displayed in the summary of your basket). Free delivery via Mondial Relay from 49 € of order
France: Depending on the weight of your package, (see price displayed in the summary of your basket). Free delivery via Mondial Relay from 69 € of order
Europe (a selection of EU countries): Depending on the weight of your package, (see price displayed in the summary of your basket).
For the rest of the world, please contact us via the contact form to get a personalized offer at the best price.
You have 14 calendar days to initiate the return of your products. See the general conditions of sale for more information.
Please note that if the right of withdrawal is exercised within the above deadlines, only the price of the product (s) purchased and the delivery costs initially paid will be refunded; on the other hand, the return costs remain at your expense. The risk, the quality and the follow-up of this return are your responsibility. See the general conditions of sale.
In the event of a return of your order, whatever the reasons, the costs of the new and second shipment will be charged to you.